Return & Refund Policy

At Herbal Whip, customer satisfaction is our top priority. Every product is carefully made with love and natural ingredients to give you the best skincare experience. Please read our return and refund policy before making a purchase.

Returns

• Due to the nature of skincare products, we do not accept returns once the seal is broken or the product has been used.
• Returns are only applicable if:
• You receive a wrong item.
• The product is damaged during shipping.
• To be eligible for a return, the item must be unused, unopened, and in the same condition you received it, with its original packaging.

Refunds

1. Refunds will only be processed if you receive a damaged or incorrect product.
2. Once your return is approved, we will notify you and process your refund.
3. Refunds are issued to your original payment method within 5-10 business days.

Exchanges

1. We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of delivery.

How to Request a Return/Refund

1. Email us at herbalwhip@gmail.com with your order number and issue details.
2. Attach clear photos of the product and packaging.
3. Our team will review your request and guide you through the next steps.

Non-Refundable/Non-Returnable Items

1. Used/opened products
2. Items purchased during sales or promotions
3. Gift cards and sample products

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach us at:
📧 Email: herbalwhip@gmail.com
📞 Phone: +92-324-1898055
📍 Address: Lahore, Pakistan